22/05/2007
The Committee of Durable and Engineering Goods which is affiliated to the Customer Protection Agency have implemented several guidelines of essential and organizational rules to the policies and procedures of the service and maintenance centers. Maintenance for these engineering and national goods should only be allowed by the producer’s authorized centers. All legal measures should be taken to safeguard from fraudulent maintenance centers and counterfeit spare parts. All these centers, however, are almost private nowadays. Indeed, the maintenance centers define maintenance fees according to their vision. Although this procedure may lead to unfounded amplification in prices, it is hard to justify. In fact, spare parts prices are determined as part of the dealer’s due secondary revenue added to the import cost, irrespective of policies. (Available in Arabic – German in PDF )
Companies embarking on the maintenance and repair of domestic sets with international trademarks or that have licenses from these companies took shelter in importing counterfeit or defective spare parts to sell them at the same price of the original spare parts. It is unacceptable that the system stands in waiting for customer complaints that may or may not reach them. However, these complaints are natural in light of the culture common among the private sector’s maintenance centers. They fear nothing and think that they are not liable. This transgression introduced by administrative irresponsibility is widespread among commercial activity in an attempt to violate the customer’s rights under the impression that they are beyond accountability. This circus takes place because this company monopolizes all the activities concerned with this kind of trade, production, import, maintenance, in addition to spare parts production and import, a matter that drives customers to surrender to its severe treatment and pay these unjustified costs.