21/10/1995
Both Dr. Amani Mohammed Amer, and Dr. / Hana Abdul Halim pointed out in a working paper on “The consumer trends towards systems of protection ” are the study on the identification of trends of consumers about the different systems for Egyptians for their protection, which are: the protection by government systems targetting the consumer through laws’ legislations, equipment and procedures specified by the State to protect the interests and rights of the consumer – protection systems of the organizations providing goods and services and the protection of the consumer through the efforts of those organizations to safeguard the interests and rights of the consumer – the consumer protection systems through the efforts of consumers to defend their rights . ( Available in Arabic )
The Study emphasized the need for concerted efforts for the protection of the (non – government – the consumer) to increase the effectiveness of consumer protection, and thus improving trends in some of those systems which must be seen as an essential consumer protection in an integrated environment to interact with the surrounding. The study, submitted its proposals in this regard as follows: Proposals to increase the effectiveness of systems of consumer protection organizations (the establishment of relations with consumers – senior management review the organization as well as the Organization’s policies, including policies to ensure the market that they are consistent with consumer protection in the fulfillment of social responsibility of the Organization – to introduce the subject of consumer protection and the skills to deal with the contents of training programs for workers in the departments of Marketing) – proposals to increase the effectiveness of the system of government protection of consumers (consumer awareness through the media, especially television and the definition of laws and private and governmental actions and urge the consumer to protect and provide positive ways to express his opinion – to provide information on a variety of competing products to help consumers select products that satisfy his needs and capabilities – the development of a consumer complaints system and proposals – strengthening the existing government agencies to protect consumers and give them greater powers) – proposals to increase the effectiveness of the system of consumer protection for themselves (the consumer’s knowledge of his rights and the laws and procedures for the protection of those rights – the consumer’s access to sufficient information about the product – to make sure of the date of production and other basic data before the purchase of goods – where the products came from and stores non-sensitive aspects of protection, either in price or quality, security or otherwise – to participate in the associations for consumer protection and the exchange of information .
